Shipping
Do you ship free worldwide?
Yes. We are glad to offer free shipping to most countries around
the world!
Do
you ship jewelry to APO/FPO addresses?
We support
ship to APO and FPO military addresses using US Postal Service Registered Mail.
Please allow for an additional two to three week delivery time with APO/FPO
orders.
Which shipping methods do you offer?
We offer worldwide shipping through airmail, with two main options of standard free shipping and urgent shipping. The latter one suits for customers who have needs for faster delivery. For a full list of shipping time and prices for faster delivery, please see here.
Payment
What payment methods
are available?
We accept all major credit cards, like MasterCard, Visa Card, Diners, and American Express. Also, payment made from Paypal. For more details about payment methods, please see here.
How can I make an order with a promotional code?
If you have a
Roseinside promotional code. Once in “add to cart”, below your order is a
“Promotional Code” box. Enter the code and click “apply.” Your discount will
appear to the right.
What is your privacy
policy?
You can find our
Privacy Policy here.
What should do when I
cannot complete the payment via Paypal?
If you have some
problems with your payment please feel free to contact us with your order
detail.
Placing Order
How do I place my
order?
It’s easy to place an
order at Roseinside.com.
1. Choose one piece of
jewelry and enter the desired inscription from the drop-box menu and click on
the “Add to Cart” button.
2. Choose the Shipping method, write comments (if you want a gift card or anything want to tell Roseinside) and apply promotional code
if you have. Our system will add a gift box to your cart auto with free!
3. Continue to
checkout: Choose the payment method you want to use. The page will direct you to
make payment.
4. Input your shipping
address, email address, and phone number and click Continue.
5. Verify information.
6. Once your order has
successfully been placed, you will receive a confirmation email with your order
number and the details of your order.
Please feel free to Email us with any special
requests or questions.
I have a special
request for my order. How do I do that?
You can add your
special requests in the 'Comments' box at the bottom of your Shopping Cart.
Write your request as clear as possible and we will do our best to comply.
How do I change an
order after It has been placed?
If you want to revise any
information with your order, please contact us as soon as possible.
Changes made more than 24 hours after the time of purchase will be charged with a
In what order do I
place the letters for my monogram?
- The traditional monogram of a single female: First Name Initial - Last Name Initial - Middle Name Initial.
- The traditional monogram of a married woman: first name initial on the left, married last name initial in the middle, middle name initial on the right.
- The traditional monogram of single males: First Name Initial – Middle Name Initial and Last Name Initial.
- The traditional monogram of married couples: the bride on the left-hand side, their last name initial in the middle, and the groom’s first name on the right-hand side.
How can I cancel an
order?
Orders can only be
canceled within 24 hours after placing the order. Contact support@roseinside.com
to cancel an order. Any order cancelled after 24 hours will be charged with a 30% restocking fee.
Why I didn’t get a
confirmation/shipping email?
After placing an order
you will receive an “Order Confirmation” email with all your order details. We
ask you to review your items and shipment address. Therefore, it is important
to provide us with a valid email address.
If you didn’t receive
a confirmation email, please check your spam box.
To ensure that our
emails do not go to your spam/junk folder, add support@roseinside.com to
your email address list.
If you have further
questions about your order please feel free to contact us.
Can I order a necklace
with special characters (#, @, &, $)?
You can personalize
your necklace with any special characters when placing your order.
Roseinside Product
How can I add a
Birthstone or a diamond to my jewelry?
We can add Birthstone
crystals or a diamond to most products.
Does the chain length
include pendants?
The chain length does not include the length of pendants.
Is your jewelry made
out of true precious metals?
Yes, all our precious
metals are purchased from government certified vendors and are marked for
authenticity. We use 0.925 sterling silver, copper, and solid gold metal to make
the jewelry.
Can I have a box and a bag and with a gift message?
Yes. We offer a free
gift box and a gift card with every order!
Can I order monograms with more or less than 3 letters?
Yes. You can
personalize 1~3 letters monogram jewelry. And we do not advise you to make
monogram jewelry with more than 3 letters.
What do single hook
and double hooks mean?
Please check here for
details about single hooks and double hooks!
Return & Refund
What is your return
policy?
Please check the full
return and the cancellation policy here.
What do I do if I
received an incorrect order?
If you have any issues with your order, please don’t hesitate to contact us via email:
support@roseinside.com with your order information. So we can assist you to solve your problem as soon as possible.
Wholesale
Do you support
wholesale?
Yes. We offer
wholesale prices to wholesalers. So if you want to create cooperation with us.
Please Email us for more detail!